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"Unbelievable response! I requested equipment/media for 40 LEED sample locations on a Friday and received everything the next day (Saturday). Everything was shipped correctly and worked properly. This could only be accomplished by Galson; they have the best customer service that you can imagine. Tonya and the staff are to be commended."
Ken Warren, NYS DOC
"I've just completed a multiple floor LEED IAQ testing project and used Galson's all-in-one LEED testing kit. Having Galson on my team gave me the confidence that the necessary testing media and equipment would arrive on time, everytime. I've never dealt with a company who had so many competent customer service representatives. Thank you for all that you've done!"
Dan Alexander, EFI Global
Galson Laboratories is, without a doubt, the best analytical laboratory I have ever dealt with. There are never any surprises, and the results always arrive when expected.
Rush Bowers, IHI Environmental
The best IH lab in the world. I let all of my students, colleagues and even the locals at my favorite watering hole know about the wonderful job Galson does. Amanda F. is the Bomb.
Gary Brown, JHB, LLC
Very professional arrived in timely matter and worked perfect for job and easy to ship back to you because of the prepaid label and box used.
Jody Schoenfeld, Phoenix Environmental Inc.
Excellent service as always.
Dana Ripley, Ripley Health Services
"All the employees I dealt with were very helpful and knowledgeable and were able to answer my questions intelligently. The video library is awesome!"
Ilma Bhumnoo, WSPS
It was my first time using your company and it was a smooth and easy to order and return to the company. The staff was friendly, helpful and easy to talk to. e will be using your lab in the future.
As always dealing with Tonya makes my life so much easier, her knowledge, customer services is top knotch, This is some of the reasons I have been a loyal customer for over 10 years
Bruce Hackett, Abatement Professionals Corp
I love working with Galson - you guys make sampling easy. I no longer have to worry about whether or not I have enough equipment or media in stock. I know that when I get a call from a client I can simply call you and everything I need is at my door the next day. Thanks for all the great service!
Dave Gutterud, Indoor Environment Group
Since I have changed from BV after they moved their lab to Detroit, you folks have been the best. You are one less worry when I travel for these monitoring jobs. Give Bill Walsh my best. You're lucky to have him
Keith A. Carlson
I appreciate that I can reach out to you during business or non-business hours and still get a timely and solid response. As long as I know I can rely on you day (and night) I don't have any improvements.
Mona Parakh, URS Corporation
Heidi was awesome. She knows her stuff and is very pleasant to work with. She has a great personality and is very professional. I look forward to placing my next order with Galson!
Dave Scharlach, Beecher Carlson
Every person I talk to at Galson is professional and helpful. I regularly tell other companies about your committment to training and customer service. You must have clear leadership and a great training program.
Scott Mastley, Resource Alliance
Ed Stuber is excellent. His quick replies to my questions along with his execution was flawless. This type of customer service is very difficult to find these days. Very much appreciated
Peter LaRoche, Rehrig Pacific Logistics
Consistent and reliable service! Charlene is awesome...
Anish Ranpuria, Sandler Occupational Med Assoc.
I am thoroughly pleased with the entire process Galson Labs has established. For a small business struggling to keep the doors open, a service such as the FreePumpLoan Program is ideal. We can maintain compliance while not breaking the bank. Lastly, my customer service representative, Tonya Lancaster was EXTREMELY helpful, courteous, and professional.
Nelson Rad, S&S Metal and Plastics
All of the personnel that I dealt with were very knowledgeable, polite and helpful. I have not experienced such a great level of customer service in a very long time. Great Job to everyone I was in contact with.
Neil Geary, ITT Exelis
One of our customers needed a custom filter just to try for calibration. You had it, and John/Gale worked out shipping me one right away overnight. FANTASTIC customer service!
Ron Pearson, Environmental Health & Safety, Inc.
Galson Labs personnel are always very courteous and responsive. I am very happy with their service and assistance with our sampling needs.
A. Mark Pon
Tonya Lancaster and the rest of the staff I deal with have been excellent to work with. Tonya gets back to me in less than an hour when I send her an e-mail. I really enjoy working with Galson.
Joshua Simmons, The Williams Companies, Inc.
As I have come to expect, your service is excellent. I am asked all of the time by other labs about switching to them. My response is always the same...no. Galson is the best lab with the best service. They are easy to work with; the pricing structure is easy to use when we are on a short deadline to send out a proposal, and; the reps always get media out to us when we need it. Why would I switch?
Richard A Griffith, Workplace Safety & Health Co.
The staff at Galson has always been very polite and helpful. The service you provide is great.
Tom Walters, Freight Car Service
Excellent service from Tonya L., Charlene M., and Gale these past several weeks. They are always prompt and courteous, and the equipment and reports are always impeccable!
Phyllis Low, All-Tech Environmental Services LTD.
Service was excellent. The service representative was very patient and knowledgable with my request.
Kim Heron, Golder Associates - CALGARY
I had a very good experience working with your lab and personnel. Heidi was very helpful and speedy. I would definitely use you guys again.
Kristi Bokody, Life Technologies
I'm always very pleased with your service. I appreciate the help when I called in with questions. Thank you
Joan Yates, Cincinnati Insurance Co.
This was the first time I performed air monitoring. When I called for assistance everyone was very helpful. They answered all of my questions. I was very satisfied with the level of customer service and experience of your personel. I found the online videos very useful.
Theresa Fenstermaker, Benchmark Analytics, Inc.
Thank you very much for making this process very easy to initiate and complete.
Jackson Shaver, Ph.D., Special Devices, Incorporated.
Excellent service, I would be spending a lot more company money without!! Thank you!
Heather Vecchio, Liberty Enterprise
It was a pleasure working with you and will use your company again in the future.
Steve Usnick, Cape, Inc.
Galson is the best IH Lab that I have ever used. Very professional and consistant with their service. Very knowledgeable and friendly personnel with great communication skills. The website was very informative especially the short videos on how to assemble the sampling equipment and media. Analysis reports are always issued on time and are easily understood. I always tell my colleagues, that need IH sampling, about Galson.
Roger Ward, CSP, URS Corporation
Always pleased to work with Galson labs. Customer service is outstanding and products always delivered on time or before expected.
Juan Garcia, Bierlein Company
Coming out of the holidays, I needed equipment shipped out for a field assignment. Because of the layoff, I thought there might be delays in obtaining rental equipment. Your people got me the necessary equipment without any problems. Thank you!
Peter Jaramillo, Risk Control Consulting
Overall, the service Galson has provided has been fantastic. The customer service representatives have been very helpful.
Tom Walters, Freight Car Service
Excellent service--fast, reliable, and helpful. We will be using your laboratory again for our testing needs!
dfLance E. paulman, Ph.D. , Edward via College of Osteopathic Medicine
Galson also prepared the commercial invoice for me as well. (This help was much appreciated.) Simply put, Galson is easy to do business with.
Jerry Van Wormer, Vaisala Canada Inc.
I can't thank Pam Weaver enough for her support on this and other surveys.
Gary L. Skillet, Zurich Services Corporation
Excellent client services (as usual!). Provided equiment on-time with very short notice. Client reps are very knowledgeable and helpful.
Larry Keefe, Terracon
You continue to provide great service and meet all my lab needs. Thank you. I hope all of you have a wonderful holiday season.
Michael Thompson, Altria Client Services
No issues with any of the equipment and it arrived on time prior to the sampling event - same service I have learned is consistent with Galson.
Tom Wedryk, Clean Harbors Environmental
Having to deal with clients who request services or change orders in short notice, it's nice to have Galson there for support. They have met every single one of my requests and go beyond to provide me with whatever resources I need.
Carina Kouyoumji, IHI Environmental
Really enjoy working with Galson and my account representative - Tonya Lancaster. My needs are always met!
Sherry Bachman, Momentive Performance Materials
Overall, everyone involved made the ordering/request process easier than I was expecting (for an unusual order). Was very impressed.
Chris Long, EnSafe
Amanda, Heidi, and others I've spoken to have always been most helpful and courteous. I'm always glad to do business with your company.
Dan Neeley, Arkema
I actually look forward to calling and placing an order. Great customer service.
Ahmad Nahvi, Ohio BWC Contract
Working with Galson Labs is the best part of my job, thanks for making me.our Company so successful in taking care of our client's needs.
Barbara Warren, Miller Environmental-New Windsor
I will be back again. Thanks for the service, it is very good.
Dave Ruddy, Hellman & Associates, Inc.
Always great service and accessibility to competent professionals when I have a technical question.
John Feldman, URS Energy & Construction, Inc.
Keep up the great work. Had no problems with any aspect of this project. Thanks for making this so easy to complete.
Duane Kenyon, Valspar-Medina
Your service was very helpful in explaining the use of the equipment. The staff were diligent in making sure the samples and paper work matched up. I will use your service again when I need to do more sampling.
Todd Conlklin, Zotos International
As always, a great experience with Galson and its representatives. Thank you.
Arlene Edwards, Safety & Health Consulting Services, Inc.
I like to think that Galson is part of our "team". There is a great deal of comfort knowing that I can speak anytime with an industrial hygienist and that ordered equipment is received on time, in great condition and ready to use.
David Alexander, AG Aegis Company, Inc.
Exceptional service and follow-on support. All of your represnetatives were professional, knowledgeable, and helpful. It was a real pleasure working with Galson Laboratories.
Bruce Sellers, Palmetto State Training
I am very pleased with your service. Delivery and pickup time was on schedule and your staff are pleasant and professional that provided impeccable service to our needs. Thank You! Tina Sobon
Tina Sobon, Horizon Engineering
I have been very satisfied with my experiences with Galson. Your customer service reps are very knowledgeable, attentive, and professional. I will continue to use Galson and will recommend it to other environmental consultants.
Rebecca Korman, Environmental Compliance, Inc.
Excellent customer service.
Sherry Garza, Parker Services, Inc.
Excellent service from everyone I've dealt with.
Steve Dawson, Dawson Welding
I must applaud Pam Weaver for her rapid response to my rush equipment request. This was very last minute and Pam made it happen. Excellent customer service as always.
Gary L Skillett, Zurich Services Corporation
I can always expect the best from Galson!
Ron Thaman, SEA Ltd.
The staff at Galson always provides excellent customer support. I can always count on them to answer my questions - thanks for your help Heidi!
Kevin Wheatcroft, Oregon Iron Works
Your staff are always receptive and always ready to assist me. The personnel at the main entrance are very attentive and provide me with great assistance every time I use your service.
Everett Griffith, Haylor, Freyer, and Coon, Inc.
Daniel Germal, Middle River Aircraft Systems
"Service from Galson continues to be great!"
Jerry Morford, Baer Engineering
"The help was above and beyond expectations."
Alfredo Delregato, Wellness Safety & Health, Inc.
"Thanks for the fast accurate shipping. Ordered media on Friday afternoon for a RUSH Saturday job - media was waiting for me at the hotel when I arrived Saturday afternoon. Everything I needed was there, ready for me to take to the project site. Thanks again for the awesome customer service!"
Robyn Steiner, ATC Associates
"I was so very pleased with the customer service I received from Galson. UPS didn't get our original shipment to us in time. I notified Tonya Lancaster of Galson about the delay of shipment. She didn't miss a beat and offered to send a new shipment in its place to ensure delivery. It was decided that FedEx would be a better fit for our company and she even offered to note to use FedEx for all future shipments. I went from pulling my hair out dealing with UPS to smiling when Tonya offered me excellent customer service. Thanks."
Heather Filegar, AirSpec Inc.
"Your customer service representatives have been excellent. I use, and recommend to others that they use, your services."
Banks Clark, Environment Safety and Health, LLC
"Everyone was very helpful and understanding when my sampling dates kept being pushed out. It was an easy process and I will use it again."
Ben Lowry, MedImmune, Inc.
"I got everything I requested and needed for the project. All the materials arrived the day before the project started. What could be better? When I use a knowledgeable and professional service organization, such as Galson Labs, I get the right stuff, when I need it. "
Lee Bishop, Emiloctt Associates
"Your service is awesome. You have always treated me like I was the only customer you have."
"Your phone service is excellent. Customer service by phone is always helpful. I appreciate that the person who answers the phone can respond to questions and my call does not have to be routed to other individuals. I am able to obtain assistance with a phone call and that is a great help when I am on the road, working to complete air sampling surveys."
JoAnn Goshorn, PMA Insurance Group
"My experience has been great. Galson has very helpful customer service and trustworthy sampling kits."
Kimm Wheeler, R.R. Donnelley & Sons Company
"I appreciate the great customer service at Galson Laboratories. It makes my job more pleasant and easier."
Nicole Sheets, Advanced Safety & Industrial Hygiene
"Always excellent service!"
Tom Thunnell, Western National Insurance
"Excellent overall service and great customer support staff."
Reed Sherar, Columbia River Carbonates
"I have been really impressed with the sincerity of your staff and their responsiveness to my requests. With all my orders, I've never received a late shipment and all the items have been exactly as I ordered. I really appreciate the extra effort to help me by your after-hours staff."
Scott Hartness, Business Safety Services, Inc.
"I have been in the industrial hygiene consulting business for over 25 years, using a variety of IH labs with mixed results in years past. However, all it took was to try Galson labs one time back in the early 1990s to find a solid, reliable, partner for the future. Galson is an easy company to work with since their customer service is second to none. I always feel welcomed when I call, no matter the time of day or the complexity of my request. This is important to our company since we make every effort to respond quickly to customer requests. Galson helps us do that efficiently and in turn makes us look good to our clients. The value of that service is immeasurable. The culture of excellent customer service is obviously well-established at Galson as all employees, new and experienced, follow the same approach. Of course last but not least the quality of reports and accurancy of invoices is excellent. Keep it up Galson, you are doing a great job!"
Richard A. Griffith, CIH, Workplace Safety & Health Co., Inc.
"Great customer service and the Chain of Custody form on the website came in handy! Excellent service.....needs no improvement!!"
Suzett Roman, Malter Associates, Inc.
"Your telephone agents are very helpful, courteous and a pleasure to work with; I can't say enought about them. Than you very much for all your help."
Matthew Lagor, Woodward & Curran
"I have my own pump, it is heavy and difficult to run, and I have to order all of the different componets to sample. But, Galson sent me everything I needed; it was easy and self-explanatory. I will use Galson for all my testing needs in the future. Thank you!"
Susan Chavez, Denison Industries
"This testimonial applies to all four reports that I received today. Great job and I appreciate all your efforts. It is a great lab!"
Al Stewart, Stewart Industrial Hygiene & Safety, Inc.
"Galson's instructional online videos were very helpful."
Morgan Bliss, ATC Associates
"As always, Galson does an outstanding job of making my job easier. Tanya, Galson's Client Service Representative, is always responsive, professional, and friendly."
Christine Brenk, Kleinfelder Southeast, Inc.
"I had a complex sampling project that would have taken much more time and consequently cost my client a lot more money had it not been for the excellent service your company provided. My thanks to ALL your staff!"
Donald Dustin, Quality Risk Solutions, LLC
"Galson Laboratories provides outstanding customer service. I was literally amazed that I only had to open the box since everything I needed was ready to use. I'm a first-time user, but you can bet that I'll be contacting Galson again."
Colin Young, C Young Associates
"Galson sets the bar for analytical laboratories and could be used as the benchmark for any aspiring company, regardless of industry. We are big fans!"
Ryan Wible, Micro Air Inc.
This project worked out great thanks to your good service, good equipment and good pricing
Johannes Walker, Oasis Conference Center
I was very pleased with the equipment and the service, as usual.
Tim Sekulic, Sekulic Engineering
Rental order was perfect. Everything I needed was included. Fantastic one-stop shopping!
Kevin Cosgrove, Schaeffler Group USA
Tonya Lancaster is one of the most professional and pleasant persons I have ever worked with over the many years I have ordered equipment and analytical services and supplies. She has a friendly voice and is very positive. It seems in this world we find fewer and fewer people who have her spark and this is sad. I consider her a friend in the business. I do not forget her knowledge and technical abilities either. All pluses.
Timothy Grobe, Cross Environmental
Bridgett and Heidi were extremely helpful in providing a quote and answering questions. I recieved a call to verify rush analysis request and discuss additional fees. They were both very professional.
Wesley Otheim, Geo Tek Engineering & Testing Services
I was extremely pleased with the service I received from Galson regarding this equipment and media order. Your client representative was very personable, quite knowledgeable about what I needed and processed my order very quickly. Everything was delivered on time and in good condition. I couldn't have been more pleased. Thank you.
Steven Frost, Steven Frost & Associates
Galson continues to meet and surpass my needs.
Evan Perkins, Keramida Environmental Inc.
Excellent service always. Have used you all for years. I have been extremely pleased with your customer service reps. Makes all the difference.
Eric McKee, McKee Environmental Inc.
Totally satisfied as usual with rental department and client service rep Tonya.
Larry Muzyka, Muzyka & Associates
Very happy and satisfied with ordering and receiving equipment. Tanya, Heidi, Charlene, Bridgette, (and all others who helped me) were very helpful to me with my questions, which were numerous.
Chuck Barnhart, 1 Source Safety and Health
As always, Galson came through for us! Thank you.
Arlene Edwards, Valspar
I can honestly say that my experience with Galson for this project has been exceptional! From the time I ordered the equipment to sending the samples back, customer service and the rental equipment departments exceeded my expectations!!
Joyce Mac Donald, Conestoga Rovers & Associates, Ltd.
Working with Gale is always wonderful. My online equipment order was accidentally submitted before I'd changed all the needed information. I called and Gale patiently reviewed the changes I needed and, as always, got it 100% right. Thank you Gale!
Debbie Brown, 3M Environmental Laboratory
The service provided by your staff is exemplary. I know when we use Galson equipment I have one less thing to worry about.
Scott R Batty, Amerisafe
Very pleased with the ability to change the duration of the rental to meet our client's requirements.
Rob Hochkievich, AMEC
Excellent service, all equipment arrived on time. Easy to use right out of the box. I like the handy shipping return lavels for returning equipment.
Robert Trussell, Union Standard Insurance Group
The knowledge level about monitoring for everyone who answers your telephones is extremely high. There is no need to pass me off to the technical staff because they are the technical staff. They have never steered me wrong. Ease of ordering sampling equipment through the rental agreement has been flawless.
Barry Kelly, Ashland, Inc.
"Perfect job as always. I appreciate your equipment because it makes my work easy. The equipment you rent out is also top of the line so it is easy to use. Having the equipment calibrated with a document that indicates that fact also saves me time and ensures that the data is correct and repeatable."
John Spilman, McCain and Associates, Inc.
"This was our company's first experience with Galson Laboratories. Marion Ag Service, Inc. takes pride in ensuring great customer service, so as a professional critic of good service, we found Galson Laboratories representatives extremely competent, resourceful, and polite. The pleasant experience and ease in renting your equipment will definitely bring us back to Galson. Thank you for the exceptional service."
Lisa Vahoomani, NYS DOC
"You can always count on Galson to include all computer cables, software and everything needed to use the instrument AND access the data."
"The rental rates were very competitive relative to other companies and the inclusion of a charcoal tube breaker was invaluable for my sampling. Overall, I had a great great experience and would choose Galson labs again. I will also continue to recommend Galson to my colleagues."
Jacob Krzystowczyk, University of Iowa
"One day rental and free shipping can't be beat."
Ken Warren, S&ME
"Prompt, courteous service, no charge for shipping or rental during shipment, easy to return equipment."
Louis Wertz, Proactive Health
"The instrument worked well and I was very pleased with the help I received from Galson people."
Tim Sekulic, Sekulic Engineering
"State-of-the-art instrument in excellent condition. A joy to use."
Jane Whitehouse, J. Whitehouse Associates
The overall service was very good, the pump loan program saved our company money and worked well for us. I would recommend Galson to anyone needing to conduct air quality sampling. Coustmer service was 5 star.
Kevin Pittman, House of Raeford
Always professional and competent --- equipment and media was delivered on time as usual --- I have never been disappointed in your services in any way !
Howard Leeman, Environmental Health Investigations
As usual, a last minute request for an IH survey was met because Galson could get me the media and pumps I needed. Consultants need to be flexible and have the ability to shuffle everything around to meet their clients’ needs. Galson continues to be an asset for our office, and we appreciate it.
Eric Cureton, Environmental Investigations, Inc.
This is consistently a very good service. It takes less effort than most equipment loan services = makes my job easier.
Stephen A. Czarnecki Sr., Zurich Services Group
The materials arrived on time and in a very organized package. It had been awhile since I had conducted sampling in the field so the organization and detailed instructions were very appreciated. Thanks for the great service, I wish all the organizations I work with could be as effective and efficient as yours.
Mike Brown CSP, Wackenhut Services, Inc.
Excellent program and outstanding service from Galson.
James Detwiler, CIH Environmental, Inc.
Service exceeded expectations.
Barry Sweet, Kuusakoski Philadelphia, LLC
As always, everything was perfect. It's great that I can place my order and have every confidence that I will have all the equipment and accessories I need without having to worry.
Kevin Cosgrove, Schaeffler Group USA
Everything turned out well. The customer service reps were extremely helpful. I had not used pumps in several years and had a little trouble getting started. You guys really helped by explaining things to put me back on track.
Ed Dover, Tower International
Great job as usual! Galson sets the bar very high.
Ron Thaman, Sea LTD.
As usual, I was very pleased with Galson's service. Customer service, equipment, communication and value are top notch!!!!
Kerry Cooley, Beacon Northwest
I'm extremely satisfied with Galson's service. I will be contacting you soon for some more air sampling in the next few months. Thank You
Terry Johnson, Southern Energy
As always, another great experience with Galson. All the staff has been great, including John B., Caroline, Tanya and others.
Dan Alexander, EFI Global
As always, the staff at Galson was friendly and helpful. I received my equipment on time and correctly.
Michael Holton, Environ Incorporated
Very enjoyable experience. I am new in the IH field and appreciate being able to ask what might seem to be simple questions without being made to feel...'inexperienced'. Your people are great to work with and patient.
Randall E. Lee, Subaru of Indiana Automotive
Wonderful service and support. I was a little uneasy being a first time user and after watching the videos 3 times and speaking with customer support before the day of sampling, I successfully sampled for dust and MDI.
Mike Hill, Timber Products Company`
We needed a little hand holding to get our lab personnel air monitoring project set up, and Galson Laboratories staff were very knowledgeable and helpful in getting us up and running.
Norm Nielsen, HWA GeoSciences, Inc.
You have a great program and I have taken advantage of it several times over the years. I am glad you are there.
Greg McGuire, BD Medical
Everything was, as usual on-time and in good working condition.
Stephen A. Czarnecki Sr. , Zurich Services Corporation
We use Galson exclusively and send many samples in for analysis. I appreciate how Galson allowed us multiple times to extend our free rental period in order to accommodate our sampling needs. EVERYONE that I have spoken to at Galson, for any reason, has been polite, professional and customer service oriented. I REALLY appreciate that.
Linda Jackowiak, Rolls Royce Corporation
I was very pleased working with your company. Everyone is very helpful and knowledgable.
Sheldon Housel, O' Brien & Gere Engineers
Excellent service and great loan program. I expect to make use of this service several more times in te near future
Ernie Robb, Kurt J. Lesker Company
Thanks for being so reponsive and getting the equipment to us so quickly! Shipment arrived on time and was well-organized, with sufficient instructions and clear return instructions.
Morgan Bliss, ATC Associates
Wow! You made it really easy for me. Thank you for thinking of every detail.
Judy Analco, ERM Northeast, Inc.
I have been using Galson's pump loan and equipment rental services for over 10 years. They have continued year after year to provide excellent customer service. I would recommend them to anyone within the Inustrial Hygiene field. The laboratory has provided such great service that my clients have been impressed with final reporting, therefore providing my firm with repeat business,
Chris nixon, Hurt & Proffitt, Inc.
Another great experience with the FreePumpLoan program and Galson Labs in general. Thank you!
Wyatt Beougher, Sevenson Environmental Services
When using the free pump loan program, everything that was needed was provided and well organized - an excellent program! It made a very complicated project much easier.
Michael Hubbard, Sabin Metals Corporation
We're a small customer, and i've always had the best service since switching to your lab a few years ago. Air sampling here is hit and miss, and our department has to share the few pumps and calibrators we have between multiple sites. Your pump loan program has been dynamite.
Kyle Hopf, AMSEC, LLC
Having well maintained, reliable equipment is key to a successful IH sampling event. Using this program has made several of our most difficult and complicated projects less stressful. Thanks.
Tony Davis, ATC Associates
"I am very impressed with the service from Galson. I found all sales representatives to be extremely knowledgeable and helpful. I have used the pump loan program numerous times. Heidi has been especially helpful during our sampling projects."
Renee Kalmes, Exponent
"Again, I call up and talk about what I need. The Galson Representative reiterates the list of items I want. The next day I receive the case with media, pumps calibrated, all of the associated accessories and charging equipment. What could be easier?"
Lee Bishop, Emilcott Associates
"Thanks for your help and support on another successful IH project for us. I really liked the smaller pump/cooler when ordering just a few pumps (Galson cooler with foam inserts)."
Joseph Kapp, PMA Group
"Thank You! This is a great service."
Gina Letts, Hutzel & Associates
"It's so nice to use well-maintained equipment that will work when you need it to! Keep up the good work."
Aimee Bontrager, Midwest Guardian, Inc.
"The service was excellent. Everything was included from the like-new sampling pumps to a bag for the unused media. The package contained both the instruction manual for the pumps and a pictorial sampling instructions. I was very impressed. "
Jim Mason, IBM Almaden Research Center
"Exceptional service and equipment. I have taken advantage of Galson Laboratories' services and free pump loan for several years and have informed other colleagues about it."
Greg McGuire, BD Medical
"The free pump loan program is a great value and a HUGE time saver for us. We do not have to buy or maintain our own pumps."
W. Dean Kaiser, Stratus Environmental Solutions, Inc.
"Very good service. Better equipment and it works and arrives on time."
John Shepardi, ENSR
"Excellent technical assistance."
Lisa Krug, High Safety Consulting
"For our needs, we could not find a better solution. Your customer service is great, very knowledgeable."
Robert Griffin, Shield Engineering
"Very impressive service! Your service and pump loan program is better than others."
Maria Holmes, Dimensions in Occupational Health & Safety, Inc.
"I readily suggest Galson's FreeSamplingBadges™ program because it's very convenient especially when you need to monitor in a short time frame. Galson provides media promptly and answers any technical questions professionally and knowledgeably. It's like having another member of my team!"
As always, the order was turned around quicly, which helped us meet a tight emergency deadline for the project. The IH chat option was also beneficial.
Michael Baltrusaitis, Cocciardi & Associates, Inc.
I used the on-line chat feature. It was a great experience.
Patrick Robinson, Chubb Group of Insurance Companies
Charlene M: Hi, how may I help you?
Visitor: Hi I need to do some STEL sampling for ozone - what is the most sensitive method you have for that?
Charlene M: You could use either a treated filter with a pump or an Assay badge. Let me calculate the RL for a 15 minute STEL to see which would be lower. Can you hold for a moment?
Charlene M: thanks for waiting. If you use the filter and pump,your RL would be 0.5 mg/m3. If you use the Assay badge and we subcontract that to Assay for analysis, then your RL for that would be 0.4 mg/m3.
Visitor: is the filter RL based on 0.5 lpm, and sample volume of 7.5 l?
Charlene M: yes
Visitor: what would the AT RL be for 2 hours?
Charlene M: that would be about 0.05 mg/m3
Charlene M: you're welcome
Caroline: Hi, how may I help you?
Visitor: Hello, I have a Noise Pro Series Noise Dosimeter and on the QuestSuite Report that printed up it gave me a TWA for the OSHA HC and a separate TWA for the OSHA PEL.
Visitor: Can you tell me why it does this
Visitor: The TWA's differ as well
Caroline: OSHA HC is for OSHA hearing conservation, and PEL is for the permissible exposure limit. These two parameters have different specifications for data according to OSHA.
Visitor: Whats the difference in the specifications
Caroline: According to the Quest user manual, the difference between then is only the threshold. HC is set to 80 dB and PEL is set to 90 dB. The exchange rate, criterion leve, criterion time, and upper limit are all the same for these two.
Visitor: So which TWA should we comply with?
Caroline: Both. The OSHA PEL was set originally and then the law was later amended to add a Hearing Conservation Amendment which requires a hearing conservation program.
Caroline: A hearing conservation program is required whenever employee exposures exceed 85 dB as an 8-hour TWA.
Caroline: This information can be found in 29 CFR 1910.95
Visitor: Thank You
Caroline: You are welcome.
"IH Live Online Chat is fantastic!"
Scott Anderson, Thermatru Corp.
Ed Stuber, CIH: Hi How may I help you?
Visitor: Hi Ed. I have quick question regarding the 3m OVM sampler.
Ed Stuber, CIH: sure - what is the question?
Visitor: Is this a passive or active sampler? Tube or badge? Can I take an eight hour sample with this or is it only rated for four?
Ed Stuber, CIH: It is a passive sampling device - no pumps are needed. You can use them for 8 hours for most compounds. Beware - not all VOCs can be collected on these badges.
Visitor: Great! Thanks very much. One more quick question then. (Sorry) the OVM solvent chart has PGMMEEACT listed. Just to confirm, is this propyleneglycol monomethyl ether acetate?
Ed Stuber, CIH: yes it is.
Visitor: Thanks again Ed. I like the live chat feature!!!!!
Ed Stuber, CIH: glad you like it - thanks - we like it too!
Our entire experience with your lab and customer service personnel has been awesome! Account set up and ordering were easy and everyone has been very friendly.
Melissa Lawrence, H.L. Robinson Sand & Gravel, Inc.
Equipment was extremely easy to use and was delivered in a timely manner. When we did have questions, your technicians were very helpful and quickly answered our questions. We will be utilizing your company again!! Thank you!
Shannon Van Beek, Aggregates West, Inc.
I have used the Pump Loan Service 4 times in the last couple of months. This is a great program. I have recommended Galson Labs to others in the aggregate industry. Keep up the great work.
Larry Creasman, Lattimore Materials Corp.
This is the first time I have used Galson and the experience was great. Thanks for all the help! (11/16/2011)
Patrick Erisman, Cincinnati Insurance Co.
"I was very happy with the service, as this was my first experience. I would refer Galson to clients for their analytical needs. All the forms, labels, even the box for the return of the samples were provided. I have not experienced this from any other laboratory before."
Nira Cooray, Apex Enviro Safety and Health, Inc.
"As a first time customer I found the service excellent and the representatives from Galson were friendly and patient. They helped me order the correct media and pumps for my monitoring event. Galson does an excellent job providing customer service and quality equipment."
Mike Fulkerson, URS Corporation
"I have never used IH equipment before and the customer support was excellent and guided me through every detail. In addition the free pump loan program was an inexpensive way to get the equipment I needed here and complete my sampling needs. I will definitely use Galson in the future for any IH needs."
Michael Conti, SSM Industries
"I have always had a good experience when working with Galson. Customer service is quick to respond and makes an honest effort to be helpful. Setting up my new account and rental agreement was easy and fast. This was an excellent experience, and I will definitely look to Galson first for future equipment rentals."
Bradley Rodgers, Rodgers IH Consulting
"Thanks! Galson really helped make this job more manageable for me."
Mike Gearheart, Earth Resources Technology, Inc.
"First time user of Galson and I will be back. Telling all of my associates about Galson as well."
Bill Hodapp, BEKA